Voyager RV’s make-the-customer-happy mantra has again made the dealership a winner.
Voyager, which is located in Winfield, is the only B.C. dealer to make RV Business magazine’s list of the top 50 RV dealers in North America.
“And only six Canadian dealerships were named, so it’s quite an honour,” said Voyager vice-president Jason Friesen.
“They looked at everything before they put you on the list from staff and customer satisfaction, sales and financials to parts and service, community service and company culture.”
Friesen describes Voyager’s culture as a family-owned-and- operated vibe where the No. 1 priority is making the customer happy.
“If you make the customer happy you have a good business as a
result and the money side of the business tends to fall in place,” said Friesen.
Friesen’s dad, Rod, who started the dealership here in the 1970s, is still president, but retired to let his son take over in 2004.
Voyager also won B.C. dealer of the year in 2014.
Kelowna’s Ernie Day can certainly multi-task.
He’s a pear orchardist, has a mixed-vegetable farm, produces and sells hay, raises beef cattle and has a 920-hectare woodlot.
He’s so good at operating his woodlot off Goudie Road in the Joe Rich area that he’ll be recognized with the Minister’s Award for innovation and excellence at this weekend’s Federation of B.C. Woodlot Associations conference in West Kelowna.
Day runs his woodlot for commercial forestry, but allows hiking and protects waterways and wildlife.
Woodlots are the privately-owned or Crown lands that are managed by individuals, groups, First Nations or public institutions.
There are 867 woodlot licences in B.C. covering 577,000 hectares, which is about 17 per cent of the province’s land base.
The West Kelowna conference at the Holiday Inn is attracting 100 of those woodlotters, a bigger-than-usual turnout attributed to the Okanagan’s fine fall weather and great supplementary programs.
In fact, the conference is dubbed Wine, Woodlots and Wanderings and features not just the groups’ annual general meeting and industry seminars, speakers and panels, but opportunities to get out on a houseboat and tour wineries and orchards.
There are also tours of Gorman Brothers Mill, the Westbank First Nation’s fire mitigation project and Silver Lake Camp.
Naturally, the Central Okanagan branch of the Canadian Home Builders’ Association likes Prime Minister Stephen Harper’s election campaign pro-housing stance.
On the hustings, the prime minister announced if re-elected his Conservative government would increase homeownership by 700,000 by 2020, taking the homeownership rate to a high 72.5 per cent, which will boost the economy and society.
Steve MacNaull is a business reporter and columnist with The Daily Courier. Reach him at email@example.com.