Delivery Issues

  • Delivery Issues
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If you are experiencing delivery issue or have a concern regarding the delivery of your newspaper, please fill out the below form. Should you need immediate assistance, please call our circulation department at (250) 763-4000 from 6:30 am to 10 am Monday to Saturday. Missed or damaged paper will be processed by a credit to your account or if requested, that day's issue can be delivered with your next delivery if that option is selected.

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Please note: Reported missed deliveries will result in a credit to your account. Selecting I want this issue will be a credit to your account and that days issue sent with your next delivery. Please contact Customer Service at (250) 763-4000 between 6:30 am and 10 am Mon to Sat for further information.
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